David Rubenstein Atrium at Lincoln Center
Information Desk Volunteers
Mission Statement of the Lincoln Center Information Desk
Information Desk Volunteers are key holders. Their mission is to increase the public’s enjoyment, appreciation, and involvement with Lincoln Center by granting every visitor a point of access to the Center’s many cultural resources. By communicating accurate and enlightening information, Information Desk Volunteers shepherd the visitors’ experience of Lincoln Center through professional, personalized, and friendly one-on-one customer service.
Overview of the Volunteer Program
David Rubenstein Atrium is home to Lincoln Center’s only public Information Desk, open seven days a week to serve the tens of thousands of concert-goers and tourists who visit Lincoln Center each year. Through one-on-one contact, volunteers at the desk provide visitors with essential information about every aspect of Lincoln Center: the world’s largest performing arts complex, as well as providing other more general information about New York City to tourists. Information Desk Volunteers must be dedicated to learning relevant material and providing excellent customer service; they must enjoy working independently, feel comfortable using the internet, and delight in interacting with the public.
The duties of the volunteers at the Information Desk include, but are not limited to, the following:
- To become and remain knowledgeable about Lincoln Center's ever-changing companies, programs, services, and facilities; and to provide and interpret this information for the public
- To be proficient and comfortable using a computer for basic internet searches to assist visitors, and other basic functions, such as word processing.
- To be friendly, professional, and patient with Lincoln Center visitors, giving them full attention
- To be knowledgeable of and distribute a variety of Lincoln Center brochures and printed materials
- To provide general information about the surrounding Lincoln Center neighborhood
- To support the part-time Visitor Services representative who also will be staffing the desk.
- To independently maintain the organization and material supply of the desk
- To provide occasional administrative and/or clerical assistance to the Visitor Services department
- To assist other departments' special promotions and other such use of the Info Desk
All prospective volunteers must attend a training meeting before working at the Information Desk. The training will introduce the basic knowledge and protocols essential to performing the duties of an information volunteer. Additional training is provided by pairing new volunteers with a seasoned mentor. In addition, periodic meetings will be held to provide additional information and exchange between the volunteers and the Visitor Services department. All volunteers are expected to attend each of these meetings.
Volunteers are unpaid helpers; the real benefit of the position is the ability to help visitors. Volunteers are thanked for their service with complimentary tickets to select Lincoln Center performances based on the hours they have worked. (This benefit is only available to active volunteers.)
All applicants must commit for at least one year.
The volunteer program requires a minimum of 2 shifts per month. Shifts may be 4 hours or greater, according to the wishes of the volunteers and/or the needs of the program.
How to Apply
If you wish to apply for a position, please complete the application form online. Note: we hire new volunteers only periodically, so it may be some time until we contact you.
For more information, please call our Visitor Services department at 212.875.5456 or e-mail firstname.lastname@example.org